FAQs

Frequently Asked Questions


It is perfectly safe to drive your car in the meantime.

The capacitors sold online as a repair kit for the CCC iDrive failure are, sadly, only a money scam. We have never encountered a CCC iDrive fault that was due to a faulty capacitor.

No, unfortunately the CCC iDrive unit cannot play videos.

Yes, we can. Please mind that there is an extra fee for this procedure, as mentioned on our CCC iDrve repair page.

We have a 100% success rate for the CCC iDrive repair inetrventions. Provided your unit was not too badly damaged by an unscuccessful repair attempt by a non-professional or by water infiltration, we can still recover it.

Yes, the CCC iDrive head unit can be "switched" from USA (Farenheit to Celsius, miles to kilometers, radio frequences etc) to European version by us. Just make sure you mention this on the repair form that you send to us together with your unit.

We receive many emails describing CIC iDrive head unit symptoms and asking us if we can repair them. If you also need a CIC repair, please read through. We try to update this list regularly with new questions we get from our customers.

1. CIC iDrive from F10 525D / late 2010. Suddenly in the morning when starting car it does not start, screen remains black, no sound from sensors, nothing. After few days it starts, then it doesnt again and it go like this for a week. I understand it is difficult to tell what might be wrong, but is it common fail and is it repairable?
- CIC failure, definitely repairable

2. Sometimes it start right away, but usually it restart 2-3 times and when it restart it gives a red screen. Sometimes it can restart more than 10 times, when it finally starts. I believe that the problem is on the CIC iDrive module, am I right? Is this a common fault?
- CIC failure, definitely repairable

3. BMW X1 2014
Message: Hi, I have a CIC head unit not working, I can hear the fan inside the unit permanently running, There's no sound and the screen stays black and no buttons work. Is this something you can help with?
- CIC failure, definitely repairable

4.
Was driving and my screen went orange, then rebooted, was working fine. Turned off car, when turned back on the function has never returned.
Tried doing the reset via radio button, checked all the fuses, left over night, nothing is bring life back to it. Think the issue is the CiC unit? Any experience with this?
- CIC failure, definitely repairable

Although we did not prepare a How To on this topic yet, you can still find video instructions on YouTube. We recommend doing a search on Youtube for your car model (e.g. e60 ccc how to remove).

We have two payment options:

  1. Paypal
  2. Internation Bank Transfer

Paypal
We recommend Paypal for international transactions because:

  • It's quick. When paying by PayPal from another Paypal account, the funds are moved instantly. International bank transfers, unfortunately, lag behind on this feature.
  • It's safe
  • It offers buyer protection. You can read more about PayPal buyer protection here

How to pay by PayPal
For repairs, the payment is requested at the end of the repair procedure. Our customer support will send you a link that you have to follow in order to proceed with the payment.
Just follow the PayPal.Me link you’ve been sent or type it in your browser. The amount to spay is already embedded in the link. You can send money from your PayPal balance or bank account or choose your preferred debit or credit card. If you don’t have a PayPal account, PayPal will guide you through the process of creating one. Sign up is fast and free.
For pruducts orders, the checkout process will guide your to the online PayPal payment.

Internation Bank Transfer
Let us know that you prefer this payment option and we will email you a proforma invoice. It show our EUR bank account and the amount to be paid. Please mind that international bank transfers tend to take a few business days.

Here is a short video "How To" that we have made to illustrate the procedure. It only takes a few seconds.

To do so, you also need both:

  • an aftermarket device which can be found under the name of USB adapter for *car_model* on ebay
  • a MULF2 HIGH bluetooth module

Alternatively, you can upgrade to the CIC iDrive navigation model, in which case other devices are no longer necessary.

Please read carefully through the section "Symptoms that may be caused by other faulty modules" on our CCC iDrive repair page here.

If the prior repair attempt was unsuccessful, this is an indication of a non-professional doing a job (s)he is not qualified for. We know it is counter-intuitive to imagine an electronics engineer damaging a board while trying to repair it, but we have seen this many times now. It is more difficult to undo the damage done by a non-professional, as they seem to intervene anywhere on the CCC units. We can still repair these CCC iDrive though.

I depends. When the memory of the unit is also damaged, we will need to rewrite the software and we will, of course, use the latest software version. In this case, the update is considered part of the repair procedure.

When the software update is not mandatory for fully restoring the initial functionality of the CCC iDrive, we only perform the update upon request. However, since the update procedure keeps a workbench busy for a few hours, there is an extra charge for the on-request software update. Please see the fares section on our CCC iDrive repair page.

Almost always, yes. There are rare occasions when a later coding, which needs a physical connection to the car might be necessary. The coding is an easy procedure, only takes 10-15 minutes and most shops can perform this. In these rare cases, the CCC is functional even without this later coding, the only things missing might be a few lesser known / rarely used functions.