Shipping your unit for repair from a non-EU country, hassle-free

If you are sending your unit to us from a country outside the European Union, your parcel will undergo customs procedures, like any other imports.

These procedures should go smoothly, provided our guidelines are followed.

Here is how our non-EU customers shipped their electronic modules to us for repair and had a hassle free experience with the customs procedures:

• Preferably, use the post service (Royal Mail, Post Office, Parcel Force with Royal Mail)
• If you decide to use a private shipping company, avoid DHL
• The stated product value should be 8 USD. We recommend 8 USD because this will make customs procedures faster. Please fill in and add this invoice on the box. This way it is accessible to the customs employee. We prefilled most of the fields. You only need to fill in your details and contents details (select the right product from the three options we gave in the document). Please also send us the invoice so we can have it in case the customs contacts us.
• Fill in our company details correctly. Our company name is written below. Mura Car Accessories is only our brand. The customs need to know the official company name below.
  • Name: SC Expandconect PC SRL
  • Address: 22 Lugoj Street, 012212, city: Bucharest, Romania
  • Phone: +4 0756 76 79 64
  • If asked, our EORI number is: RO7522273
• Keep a copy of the outbound shipping documents

If you feel uneasy about the small product value:

• The odds of something happening to the parcel are extremely low.
• In case of high stated product value, there will be a thicker bureaucratic procedure, customs clearance will ncure more delays and there will probably be unforeseen import charges (like VAT of 20% of stated product value).

If you want to get in touch, if you need our help with the procedure, please use the form on our contact page here.